Return Policy

At Maximo Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return process.

1. Return Timeframe

You can request a return within 7 days of receiving your order.

2. Eligibility for Return

• To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You must have the original receipt or proof of purchase.

3. Non-Returnable Items

• The following items are not eligible for return:
• Used or damaged items
• Products on sale or clearance
• Skincare, cosmetics, or hygiene-related products (if opened)

4. Return Process

To request a return, contact us through our Contact Us page with your order details. Our team will guide you through the next steps.

5. Refunds

Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed within 5–7 business days via your original payment method.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.